Get help with Luceris

Email support@luceris.ai and a person will respond. We aim to reply to every request within one business day.

If the Luceris agent in Teams told you it can't help yet, or you want to know what it can do and how to connect a tenant, we have a page for exactly that: Microsoft Teams support.

These get us to an answer fastest:

• Your organization name.
• Where you hit the problem — the web app, or the Luceris agent in Microsoft Teams.
• What you expected to happen, and what happened instead.
• The work order, asset, or property involved, if the issue is specific to one.
• Roughly when it happened, so we can line it up with our logs.

Please don't send passwords or access tokens. We will never ask you for your password.

Luceris requires an existing Luceris account, and access is provisioned by your own organization rather than by signing up. If you need an account, a workspace you can't see, or a permission change, start with your Luceris administrator — they can action most of it directly. If you don't know who that is, email us and we will point you to them.

If you're evaluating Luceris rather than using it, email us at the same address and we'll set up a walkthrough against your own operational data.

For our controls, subprocessors, and data handling, start with the security overview and the privacy policy. For a questionnaire, a named subprocessor list, or our SOC 2 report, email us and we will get it to you.